The story behind the story...

A Chinese hanzi is often made up of multiple characters to create a unique meaning. The hanzi above is constructed of different characters that individually represent ears, eyes, undivided attention and heart. A beautiful alternative definition of the verb to listen is created... to listen means to hear with your heart; to be totally engaged and focused on understanding deeper meanings behind what we hear.

Every day I am reminded of how important it is to listen to student`s stories. I am fortunate to have time during the school day to hear with my heart as I listen to the real reasons why kids end up in the office talking to me. Like the young man in this clip, sometimes kids just need an opportunity to be honest and real so we can understand their struggle better.

In my school, we don`t think of a trip to the office as a punitive thing. We think of it as a resiliency building thing. An office referral is one of four resiliency pathways (as we call them) within our school that kids travel down depending on the nature of their challenge on any given day. An office visit more often than not means some adverse behavior would have been displayed.

Engaging Classrooms II

Rule of Engagement #2: Listen to students... if you want them to listen to you. Engaging groups of learners teach each other.

flickr photo via denise carbonell

Some time ago I wrote a post called Engaging Classrooms Manage Themselves. At the time I committed to more on the topic. In a Twitter dialog at #speakchat last week I was reminded of my commitment hence this second installment. By the way, if you're a teacher and you haven't visited #speakchat, it's a fantastic weekly chat to pick up creative tips from others who predominantly speak to audiences of adults; a challenging adventure. (If you've provided professional development for other teachers you know how difficult it can be speaking engagingly to adults.)

As the #speakchat exchange centered around speaking in engaging ways, I began thinking that the quickest way to lose an audience is to focus the conversation on one speaker... I have yet to participate in a successful dialog, with one or many, where participants remain engaged without the opportunity to contribute. Then Todd Whitaker tweeted this point...

    ToddWhitaker Todd 

    If the audience is not engaged then you probably have the wrong speaker! 


Based on my belief that successful communication must be multilateral, I agreed with Todd and responded with (abbreviations expanded)...

@graingered Sean Grainger 

@ToddWhitaker Totally agree... speakers do that by appreciating audience's input/valuing their knowledge and respecting their experience. 

There is nothing worse than an arrogant speaker who approaches dialog as if he was the only one who had anything worthwhile to say. I have attended these lectures before and it is not fun, or engaging. Speakers who suffer from Humility Deficit Disorder have a hard time engaging their audience.

On the other hand, speakers who look to their audience as a group of people with knowledge and expertise that will enhance the conversation more often than not grab the lion's share of their attention. Truly skilled speakers are those who understand they just might come up against an audience member someday who can make them look pretty silly as they project an arrogant tone like "I am the one who knows here, so sit back, listen and learn from me as I blow you mind with my vast knowledge and expertise." That quiet person who knows more and has done more than the speaker will occasionally feel compelled to speak up, and at that point, the sage on the stage is out there, vulnerable and searching for his next move. That's a tight bind to stick-handle out of. Humble pie anyone?

So why not view your audience as an asset as opposed to a liability? Why not view it as a resource providing knowledge and experience instead of just a receiver of your knowledge and experience? 

The best way to speak engagingly is to temper how much you speak... let the audience in on the show.